www.theshg.co

Effective date: 1st January 2024

Shipping Policy

General Information:

• All orders are processed subject to product availability. If an item is out of stock at the time you place your order, we will inform you and fully refund the total amount of your order using the original payment method.
• While The SHG primarily serves customers in the United States, we welcome international orders. However, please note that shipping options and availability may vary based on your location.

Delivery Location:

• Orders placed on our website can be shipped to both local and international addresses. Our standard shipping practice covers a wide range of destinations; however, certain geographic restrictions may apply.
• If we are unable to ship to your location, we will inform you promptly and provide a full refund.

Delivery Time:

• Estimated delivery times will be provided upon placing your order. These are to be used as a general guideline and begin from the shipping date, not the order date.
• Please note that these delivery times are approximate and subject to the acceptance and approval of your order. We strive to fulfill your order within a specific number of business days after the order date. "Business days" are defined as Monday through Friday, excluding public holidays.

Shipping Costs:

• Shipping costs are based on the weight of your order and the delivery method. To find out how much your order will cost, simply add the items you would like to purchase to your cart and proceed to the checkout page.
• Once at the checkout screen, shipping charges will be displayed. Additional shipping charges may apply to remote areas or for large or heavy items. You will be advised of any charges on the checkout page.

Return Policy

General Returns:

• Due to the nature of the products we offer, including beauty products, apparel, and essential items, The SHG typically does not offer returns. However, we value your satisfaction and are committed to ensuring that you have a positive experience with our products.

Return Process:

• In the rare event that a return is necessary, please contact our customer service team to discuss the specifics of your situation. Returns will be handled on a case-by-case basis to ensure fairness and customer satisfaction.

Return Eligibility:

• To be eligible for a return, the item must be unused, in the same condition that you received it, and in its original packaging. Proof of purchase is also required.

Refund Policy

No Refund Policy:

• Due to the nature of our products, which includes beauty items, clothing, and essentials, we typically do not offer refunds. Our policy is to maintain the highest standards of quality and hygiene for all products.

Exceptions for Refunds:

• In exceptional circumstances where a product may arrive damaged or defective, we may offer a refund or exchange. Please contact us within a specified number of days of receiving your order if you encounter such issues.

Store Credit and Gift Cards:

• As an alternative to refunds, The SHG may provide store credit or gift cards. This allows you to choose another item from our range that better meets your needs.

Product Liability Disclaimer:

• The SHG is not responsible for any adverse reactions or effects that may result from the use of our products. Customers are advised to review all product information and use products as directed.

Shipping Errors and Lost Packages:

• In cases of shipping errors or lost packages, please contact us immediately. We will work diligently to resolve shipping issues and may replace the lost item at our discretion.

Refund Process:

• Eligible refunds will be processed to the original method of payment within a certain number of days after receiving and inspecting the returned product.

Contact Information for Returns and Refunds:

• For any queries regarding returns or refunds, please contact our customer service team through the contact information provided on our website.

Changes to Shipping, Return, and Refund Policy:

• The SHG reserves the right to modify this policy at any time. Changes and clarifications will take effect immediately upon their posting on the website. Users are encouraged to frequently check this page for any updates.

Acknowledgment and Acceptance of Policy:

By placing an order through our website, you signify your acceptance of this Shipping, Return, and Refund Policy. If you do not agree to this policy, please do not place your order.